Learn the Rules of Buy Brazil Store and Your Rights and Duties as an Importer/Customer

For any import, there are the Incoterms rules. Incoterms is the abbreviation for International Commercial Terms. These terms address several standardized norms that regulate aspects of international trade. The Incoterms were created by the International Chamber of Commerce (ICC) to define the responsibilities of the seller and the buyer in different export and import situations.

Buy Brazil Store uses the Incoterm E.X.W.

• Under the EXW Incoterm, goods are placed at the disposal of the buyer (customer) at the seller’s establishment (Buy Brazil Store) or another named place (factory, warehouse, etc.), not cleared for export.
• We work with couriers that may handle customs clearance depending on your country’s regulations. Import taxes are the responsibility of the client.
• Customs duties and required personal documentation are the importer’s responsibility. Customers should check their country’s import regulations before purchasing cosmetics.
• Buy Brazil Store provides full support for tracking shipments and resolving potential import issues, though this is not a seller’s obligation.

Entry Restrictions

• Customers must verify their country’s import policies before purchase.
• Ensure that your country allows:
  1. Cosmetics imports;
  2. Courier shipments;
  3. Imports from Brazil.

Address Information

• Ensure your shipping details are correct, including Street, Number, City, Zip Code, Country, and Contact Information.
• Incorrect addresses may result in loss, and Buy Brazil Store is not responsible for inaccuracies.

Faulty Products Policy

• Check your package upon delivery. If it is damaged, refuse the box and return it to the courier.
• Report any issues with a claim number within 7 days.
• Cases eligible for refund or replacement include:
  1. Adulterated or counterfeit products;
  2. Expired products;
  3. Chemically altered products (proven);
  4. Leakages exceeding 5% of internal content;
  5. Broken or malfunctioning packaging.

Refunds and Order Cancellations

• Cancellation is only possible before shipment collection.
• No refunds for refusal to pay import taxes.
• Refund requests must align with the misplaced products policy.

Returns and Shipping Issues

• If a package is returned due to non-compliance with your country’s regulations, the goods are considered lost.
• Buy Brazil Store is not responsible for returns due to import restrictions.

Customer Rights and Guarantees

• Originality guarantee: We only sell authentic products sourced directly from manufacturers.
• Products are stored under proper conditions to maintain quality.
• Anti-leakage guarantee: All bottles are sealed with additional plastic protection.

Contact Information

Email: hello@buybrazilstore.com

WhatsApp: +55 (11) 96314-3838